Introducing AgentForce: The Future of AI in Salesforce
AgentForce and Salesforce Foundations enable users of all skill levels to deploy AI agents inside their Salesforce environments today.
At the Dreamforce 2024 conference, CEO Marc Benioff introduced AgentForce. This new platform is designed to transform business operations with autonomous AI agents.
Benioff described AgentForce as the “third wave of AI.” It moves beyond copilots to agents that handle tasks with precision and speed.
To demonstrate its simplicity, Salesforce let attendees—including the Revely team—build agents during the conference. It truly felt as easy as texting a friend.
AgentForce and the Vision for the Future
Salesforce is betting big on AgentForce. During his keynote, Benioff even suggested Dreamforce may one day be renamed to match.
He stated, “It’s not going to say ‘Welcome to Dreamforce’—it’s going to be ‘Welcome to AgentForce.’”
This confidence comes from AgentForce’s seamless integration with Salesforce’s platform. It connects directly with Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud.
As a result, companies can scale their workforce using AI. These agents can analyze data, make decisions, and complete tasks.
For example, agents can handle customer questions, qualify leads, or personalize marketing campaigns automatically.
Real-World Success: OpenTable and Heathrow
Businesses are already experiencing the benefits of AgentForce. For instance, OpenTable uses it to automate customer interactions.
This gives human employees more time to manage complex, value-driven tasks.
Additionally, Heathrow Airport has adopted AgentForce to streamline airport operations.
Therefore, even large-scale enterprises can improve efficiency by automating repetitive workflows.
Built for Everyone: AI Without the Code
One of AgentForce’s key strengths is its accessibility. It’s built for users of all technical levels.
The no-code platform lets anyone set up agents in just minutes. This gives smaller businesses a competitive edge.
Benioff emphasized that agents can operate 24/7. They provide around-the-clock service without added overhead.
For example, a small service business could use an agent to handle bookings or answer customer questions automatically.
Consequently, they can serve more customers with fewer resources.
Salesforce Foundations: A Safe Way to Explore AI
To support AgentForce, Salesforce launched Salesforce Foundations. It’s a set of tools that simplifies AI exploration.
Foundations lets users build and test AI agents directly in their CRM environment.
More importantly, these agents operate in a secure sandbox. This prevents changes to live data while allowing experimentation.
As a result, businesses can evaluate use cases before scaling full implementation.
How Revely Helps Businesses Get Started
The Revely team is ready to help. As Salesforce-certified experts, we understand how to activate the power of AgentForce.
We help businesses explore, configure, and deploy AI agents that improve customer experience and internal efficiency.
Whether you’re just starting or ready to scale, Revely can guide your journey into Salesforce AI.
